Polycom RealPresence Desktop – Windows QoS Registry Settings

Last week, I had to call Polycom support for two issues. One of which I mentioned in another post (Automatic Gain Control issue) and the other was because I wanted to find out why their user manual showed some QoS settings that my version did not have access to.

After waiting on hold for ten minutes, the first tech support person I reached was a little cocky, arrogant, smart ass of a prick who was less than helpful with either of my support requests. At one point, he literally told me “we can’t control Windows” (which brings up the question, “Well why in the fuck did Polycom even make software in the first place then?”) in regards to my AGC issue even after I told him that I had disabled all of the Windows settings that take control of the audio interface. He also said that you can set up QoS in Windows “somewhere in the network settings” (which turned out to be completely erroneous) without giving an ounce of help or direction.

Towards the end of our call, he was just trying to get me off the phone basically with an answer of “you’re fucked” to all my questions. At that point, I got pissed off and demanded to speak to somebody else. Finally, I got put on the phone with one of their product engineers and they actually addressed my issues. Long story short, the engineer ended up having to do a remote support session and did indeed acknowledge my AGC issue and gave me an explanation of why I couldn’t see the QoS settings mentioned in the manual. It turns out, those settings only show up if you use their provisioning server and they don’t even set the QoS settings in Windows like I needed.
Continue reading “Polycom RealPresence Desktop – Windows QoS Registry Settings”

Windows 8.1 – Disable IPv6 Components

While trying to troubleshoot some issues with a user’s flaky VPN connection (they could get connected but couldn’t ping anything on the company network), my first guesses were that it was either a routing issue and that IPv6 might be the culprit or that it could be an MTU issue. In searching for the answers on how to disable IPv6, I had stumbled across a blog article that, while seemingly helpful at the time, had some misleading information on it that caused some rather undesirable results. It gave me an incorrect registry value setting of “0xffffffff” that actually caused Windows to take an extra five seconds to boot.
Continue reading “Windows 8.1 – Disable IPv6 Components”

Windows 8/Server 2012 – Install A Theme for All Users

On Windows 7, 8, and Server 2012, themes can be downloaded from Microsoft here and are typically installed on a per user basis in the following directory:

%localappdata%\Microsoft\Windows\Themes

To install a .themepack file for all users, it requires a bit of manual intervention. Today when searching for the answer, I found this perfect blog article that explains exactly how to do it so there’s no real point in re-writing it all verbatim here.
Continue reading “Windows 8/Server 2012 – Install A Theme for All Users”

Cisco VPN Client Won’t Connect on Windows 7 x64 via 3g Modem

It turns out there is no support for WWAN connections on the 64 bit Cisco VPN Client (version 5.0.07.0440-k9) so the client will connect but you can’t ping anything on the remote network and you will only see packets showing a bypassed status on the statistics page. Fortunately for some, you can resolve this issue by doing the following:
Continue reading “Cisco VPN Client Won’t Connect on Windows 7 x64 via 3g Modem”