Outlook 2010 – Crashes Upon Opening Emails with Embedded Pictures

Today I had a user that just had this problem pop up seemingly out of nowhere. I tried repairing Outlook, starting it in Safe Mode, disabling all Add-Ons, finding and deleting out Outlook’s temp files, and the problem still persisted.

After a brief web search, it appears the latest batch up Windows Updates, specifically KB3097877 that had installed automatically last night, was the culprit. Uninstall it, reboot and hopefully you’re good to go. Here are my references: Continue reading “Outlook 2010 – Crashes Upon Opening Emails with Embedded Pictures”

Outlook 2010 Hijacked

Today I received an email in my inbox that had auto-previewed and then Outlook immediately became non-responsive afterwards. I killed the task and re-opened the program only to find that was now attempting to connect to \\googleads.some.url and another site called \\pixel.quantserve.com\pixel at startup. After that Outlook would no longer open up fully and I would keep having to kill the task. The only way I was able to get the program to open was by running Outlook in safe mode.
Continue reading “Outlook 2010 Hijacked”